Get WhatsApp API Account for Government Agencies

In this article, representatives of Government Agencies that are strategically moving towards using WhatsApp API as a communication platform can learn how to set up WhatsApp Business Account (WABA). The process involves the following main steps:

• Getting Meta approval

• Setting up WABA (WhatsApp Business Account)

• Getting MBV (Meta Business Verification)

Learn more on how government organizations can use WhatsApp to connect with people here.

Getting Meta Approval

All Government Agencies must get pre-approval from Meta before creating their WABA.

Pre-requisite

• The Government Agency website is operational and secured (using SSL encryption).

• A Customer Success Manager (CSM) from respond.io to assist you with the submission process.

Procedure

1. Contact us to request for a WABA for Government Agency.

2. A Customer Success Manager (CSM) at respond.io provides you with a Government Access Form.

3. Once you’ve filled in the form, send it back to your CSM to be submitted to Meta.

4. Receive approval from Meta. This may take up to 3 working days.

Setting Up WABA

Once you have received the pre-approval from Meta, you can proceed to sign up for a WABA by following the instructions here.

Getting MBV

For Government Agencies, the following supporting documents are required for MBV:

• A government letter with letterhead (Mandatory)

• Certificate of Formation (Presidential and Ministerial decree, Governor’s regulations)

• Declaration letter

• Utility bills (phone, internet) with the same address

• Tax filing document

Once you have your supporting documents ready, proceed to verify your business in the Meta Business Manager by following the steps here.

After submitting your MBV request, it may take up to 2-4 weeks for you to receive an email and notification on your Meta Business Manager about your MBV approval status.