Customer Experience that Converts: Turning First-Time Buyers into Repeat Customers
70%
Faster responses
with automated messaging and canned responses
40%
Faster resolutions
when on-point routing assigns the right agent for each issue instantly
2x
Better CSAT and NPS Scores
when improved response and resolution times boost customer satisfaction
INBOUND CONVERSATIONS
All Your Channels in One Place
Yes, really. All your channels.
Juggling between WhatsApp, Instagram, Viber, Telegram, LINE and multiple Facebook Pages? Organize messaging into a single inbox, analytics stack and automation engine.
WORKFLOWS
Conversational Support via Automated Workflows
General Inquiry
Using customer support as a competitive advantage? Build routing and assignment workflows that reduce max agent loads, send VIP customers to high-priority queues and give precedence to high-quality resolutions.
Route by Shift
Whether you provide multi-shift support or require additional agents during peak hours, create the optimal agent load every time.
Route by Skill
Keep customers from falling down the routing rabbit hole. Design logic that connects them to the right support team instantly, whether you route by inquiry keywords or agent skills like region, language or function.
Dedicated Agents
Don’t keep high-value customers waiting. Assign them to a dedicated agent for immediate attention or reroute them to high-priority queues for first-in-line support if their agent is offline.
CSAT
Prioritize support quality with automatic CSAT Surveys sent after all or selected conversations. Forward responses and conversation metrics to Google Sheets or a Data Warehouse for analysis to pinpoint areas of improvement.
MESSAGING INBOX
The Ultimate Inbox for Agents and Managers
Whether you’re resolving issues or supervising agents, we have the tools for you
Have customers communicating across instant messaging, web chat and email? Merge those interactions into one continuous story to give your agents the context required to resolve issues.
Integrates With Your Ticketing or Ecommerce Systems
Respond.io works well with your existing software and puts all the power at your fingertips. Create tickets, issue refunds, submit bug reports and more, without leaving the platform.
Data-Driven Insights for Retailers
Gain visibility into every message that goes to and from your business
Make informed decisions to improve your ecommerce operations
Ensure maximum reach and engagement by tracking the delivery success of your broadcasts, making sure every message connects with your intended audience
