Instagram

🖋️ Publisher

Meta

🔖 Category

Messaging Channels

Utilize teams of multiple agents to communicate with your customers on Instagram. Leverage its massive popularity to engage, sell and support customers on the messaging channel.

Handling inbound conversations - welcome customers, let them know if you’re away or send them to the right agent or department
Responding to chats - transfer customers, create support tickets or submit orders they make
Conversation Supervision and Reporting - analyze the performance of your agents, have total visibility over their conversations and step in at any time
Instagram Marketing - respond to ad campaigns, nurture your leads, send abandoned cart messages, newsletters and upsell additional services
Business process implementation - make Instagram work for your business and not the other way round